Frequently Asked Questions
Short answer no. None of our products require refrigeration, however we do recommend storing them in a cool place away from direct heat and light for maximum freshness.
Our products do not require an MFG date stamp however the shelf life of each product depends on their storage conditions. Each formula is good for 2 years after this date so long as they are stored in a cool place out of direct light. Our tea expires because of storage conditions, getting into contact with air and being exposed to mold, heat or water. The average shelf life of our tea can range from 6-12 months at which point it can lose much of it’s oily flavor.
The American Herbal Products Association (AHPA) Botanical Safety Handbook is our resource, and we evaluate each formula based on individual herbs to deduce whether a formula is generally considered safe during breastfeeding or pregnancy. However, ""generally considered safe"" is an important distinction, as everyone is different and should ask their practitioner. Our website provides each supplement fact label and ingredient information that your doctor may use to advise you further.
The sweetness comes from the base of vegetable glycerin which is made from plant oils. Vegetable glycerin is naturally sweet (although metabolized differently than sugar).
Yes, our products can be taken together. In fact all of our products in ‘The System’ are meant to be taken together daily. However some of our products may be more beneficial to you personally than others and it’s recommended you try them individually so you can clearly deduce which of our products support your immune health most. And of course, because we are all bioindividual, it's important to ask your practitioner first before beginning or combining any dietary supplements within your regimen.
Please use our contact form to inquire about wholesale opportunities.
All orders placed by 10am AKST ship same day. For domestic shipments (Continental USA), please allow 2-6 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. After your order processes, you will receive an email with your order confirmation. Once your package ships and you will receive a separate email with tracking information.
Yes, we do ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you, OR priority shipment which takes 6-10 business days and includes more detailed tracking information. All orders placed by 10am AKST ship out same day. International customers assume responsibility for any duties and/or taxes that may be incurred from customs.
For continental US our shipping prices range from $6.90 to $9.90 and even free shipping options depending on whatever current promotions are active at the time of sale. For international shipping all rates are calculated at checkout.
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves the USA and when it gets delivered). All Element Body Systems orders placed before 10am AKST ship the same day.
If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at firstname.lastname@example.org with your order number if you believe your package won’t arrive.
Yes. Shipping and handling to Alaska, Hawaii, Guam and Puerto Rico ranges from $6.90 to $9.90.
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to email@example.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.90 shipping and handling fee. Please email us at firstname.lastname@example.org if you’re in this situation.
If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.
We accept Visa, MasterCard, American Express, Discover, and PayPal.